Our comprehensive aftercare services ensure your mobility aid remains in top condition.
Our Aftercare Services Include:
During this thorough check-up, our skilled technicians meticulously inspect every component, from the power system to the mechanical parts. We test the battery efficiency, examine the motors and gears, and ensure all electronic controls are functioning optimally.
This proactive approach helps prevent potential issues, ensuring your mobility aid remains reliable and safe. Regular servicing not only extends the lifespan of your Genie V2 but also optimizes its energy efficiency, potentially reducing running costs.
That's why our mobile workshop brings expert servicing right to your doorstep. Our fully-equipped service vehicles carry a wide range of genuine Genie V2 parts and specialised tools, allowing our technicians to perform most repairs and maintenance tasks in the comfort of your home.
This convenient service saves you time and effort, eliminating the need to transport your wheelchair to a service center.
Our on-site servicing also allows us to assess how your Genie V2 performs in your specific living environment, enabling us to make tailored adjustments for optimal functionality.
We aim to reach you within 48 hours of your call, minimizing any inconvenience caused by wheelchair malfunctions. Our emergency service hotline is staffed by knowledgeable technicians who can often provide immediate troubleshooting advice over the phone.
If an in-person visit is required, our mobile units are dispatched promptly, equipped to handle a wide range of repairs.
This swift service ensures that you're never without your vital mobility aid for long, maintaining your independence and quality of life.
We maintain an extensive inventory of original components, ensuring quick availability when replacements are needed. Using genuine parts guarantees perfect fit and function, preserving the wheelchair's original specifications and safety standards.
Our technicians are trained in the latest Genie V2 developments, ensuring they can efficiently install and calibrate any replacement part.
This commitment to using only authentic components helps maintain your warranty and ensures your Genie V2 continues to meet the high standards you expect
Our technicians can perform these updates during routine servicing or as a standalone service. These updates can enhance performance, add new functionalities, and sometimes even improve battery efficiency. We ensure that each update is thoroughly tested for compatibility with your specific Genie V2 model before installation.
Keeping your wheelchair's software current also helps maintain its security features, protecting any integrated smart technologies.
Our battery care service includes regular health checks, where we assess the battery's capacity, charging efficiency, and overall condition. We provide expert advice on optimal charging practices and can help you establish a routine that maximizes battery life.
When replacement becomes necessary, we ensure a seamless transition to a new, high-quality battery that meets or exceeds the original specifications. Our battery recycling program also ensures that old batteries are disposed of in an environmentally responsible manner.
Our customisation service allows for ongoing fine-tuning of your wheelchair's settings and accessories. Whether you need adjustments to the seating position, control sensitivity, or standing angle, our technicians can reconfigure your Genie V2 to ensure optimal comfort and functionality.
We can also add or modify accessories, such as armrests, headrests, or control systems, to accommodate changes in your physical condition or preferences. This adaptive approach ensures that your Genie V2 continues to meet your unique requirements, supporting your independence and quality of life for years to come.
